TERMS AND CONDITIONS
These Terms and Conditions apply to your use of the Pastry Brigade website and/or products by the same. By purchasing one of our products, you are agreeing to the following terms:
PAYMENT POLICY
All orders require pre-payment in FULL to reserve desired date/time.
50% of the total is non-refundable. Payments may be made via Venmo or via Credit Card using a secure online payment form that I will provide for you. For payments using a credit card, a 3.5% transaction fee will be added to your invoice.
Orders and dates are NOT held or secure until payment is received. There is a 24 hour courtesy period between providing the final quote and receiving payment before releasing the availability to someone else.
LOCAL PICK UP POLICY
All orders are to be picked up from Ormewood Park in Atlanta. Address disclosed after payment is received.
Upon placing your order we will arrange a pick up time reserved just for you. Because everything is made fresh to order, we schedule pick up times (not windows) to best accommodate multiple orders daily. Changing times or tardy arrivals can seriously affect our business and punctuality for others. We allow a 20 min courtesy window for unexpected delays. Late arrivals after that courtesy period who do not contact us are liable to not receive their order.
Orders not picked up due to tardiness will not be re-made fresh but pick up can be rescheduled (dependent on our availability). There are absolutely no refunds due to client tardiness or no-shows as we fulfilled our end of the contracted work. GPS is very useful when it comes to ETAs and traffic conditions, please plan accordingly.
ORDER CANCELLATIONS AND REFUNDS (Different policy for Weddings, inquire for details)
For a 50% refund, cancellations will be accepted up to 7 days prior to the scheduled pick up time only. No refunds will be provided for orders that are cancelled with less than 7 days notice due to costs incurred by the initiation of an order. If a prepaid order is not collected by a customer at the pre-arranged pick up time, Pastry Brigade is unable to provide a refund for the order.
If you’d like to cancel your order, you must do so directly by contacting bakeybakes@icloud.com.
ORDER CHANGES
Changes can be made to orders up to 5 days prior to the scheduled pick up time. All changes must be submitted to bakeybakes@icloud.com.
DAMAGE
Pastry Brigade is not responsible for damage that may occur to an order after pick up or delivery. Pastry Brigade takes all care and effort to ensure the integrity and quality of all products. All orders that leave our kitchen are created with the highest care possible. Once an order is received by a customer from the Pastry Brigade premises or otherwise agreed upon pick up location, we relinquish all responsibility for an order's condition and appearance as we no longer have control over the product. We provide all customers with care and handling instructions verbally. If an order is damaged during transit or anywhere that is not on the Pastry Brigade premises, it is at the discretion of Pastry Brigade to remedy accidental customer damage.
CUSTOMER DISSATISFACTION
Pastry Brigade is committed to quality and exceptional customer service. We really want to make sure you're happy, and if you're not, we want to know how we can improve. If a customer is dissatisfied with our products or service, we encourage customers to email bakeybakes@icloud.com.
ARTISTIC LICENSE DISCLAIMER
Everything at Pastry Brigade is customized to particular decorative specifications; however all cakes are subject to the artistic expression of Pastry Brigade. All products are handmade and unique, so no two are ever the same. As such, cake garnishes, glitter, edible gold, sparkles, and other decorative elements, will change from time to time depending on their availability. If a certain styling element is unavailable, Pastry Brigade will replace the element with another to maintain the artistic integrity of the finished cake. None of our products will ever replicate or look identical to another photo. Pastry Brigade is not able to provide a refund for a cake or other product that does not look identical to another photo.
DELIVERY POLICY
Pastry Brigade offers a delivery service for a fee, that will guarantee a customer’s order arrives in pristine condition as intended. Pastry Brigade will repair or remedy any damage, if it occurs in transit with the Pastry Brigade delivery service. Our delivery service is subject to the delivery location and the availability of our driver and requires approval from Pastry Brigade. If we are able to deliver to your location, we will arrange for the order to be delivered to the address provided by the time agreed upon. Customers must ensure a person is available to receive a delivery during the time slot chosen. In the event where the courier arrives at a location and is not able to deliver the product, the courier will not be able to wait, and will return the product to Pastry Brigade's premises, at the customer's expense. Once a product is delivered, Pastry Brigade releases all responsibility for the condition of the product.
Pastry Brigade will not be held responsible for the condition of an order after the cake has been received by the venue or customer.
LICENSING AND ALLERGENS
Pastry Brigade operates out of a home kitchen which was inspected and licensed by the Department of Agriculture of GA. Pastry Brigade is a Cottage Food operation that is not subject to routine government safety inspections.
All baked goods contain wheat, eggs and dairy. Traces of soy and nuts may be present due to food being prepared in a kitchen where those ingredients are present. Please let Pastry Brigade know if you suffer from any allergy or sensitivity when placing your order, so that we may take extra precautions, however cross contamination can occur.
Our products are absolutely not gluten-free, dairy-free or sugar-free.